Privacy Policy

Welcome to Frank Casino. We protect your privacy and the security of your personal information. This Privacy Policy explains how Frank Casino collects, uses, discloses, and protects your data when you use our services. By registering an account and using our website, you agree to this Privacy Policy. Read it carefully to understand our practices regarding your information.

Frank Casino operates in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for our European Union customers. We maintain transparency in our data processing activities and provide you with control over your personal data.

To provide you with our services, Frank Casino collects various types of information. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, telephone number, and national identification numbers (where required for verification). We collect this during registration and account verification processes.
• Financial Information: Details related to your payment methods, such as credit/debit card numbers (masked), bank account details, and transaction history. This is necessary for processing deposits and withdrawals.
• Transaction Data: Records of your betting activity, deposits, withdrawals, and other financial movements on your Frank Casino account.
• Technical Data: Your IP address, browser type and version, operating system, device type, referrer URL, and other technical identifiers when you access our website.
• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and features used.
• Communication Data: Records of your communications with us, including emails, chat transcripts, and telephone call recordings (where permitted by law). This helps us improve customer support.
• Publicly Available Information: In some cases, we collect information about you from public sources to verify your identity or for fraud prevention.

Frank Casino uses the collected information for several purposes, all aimed at providing you with a secure, enjoyable, and compliant gaming experience:

• To Provide and Manage Services: This includes setting up and managing your account, processing your bets, deposits, and withdrawals, and providing customer support.
• Identity Verification and Fraud Prevention: We use your data to verify your identity, combat money laundering, detect and prevent fraudulent activities, and support responsible gaming.
• Legal and Regulatory Compliance: To comply with our legal obligations, including those imposed by our licensing authority, and to report to regulatory bodies as required.
• Improve Our Services: We analyze usage data to understand how our services are used, identify areas for improvement, and enhance user experience.
• Marketing and Promotions: With your consent, we may send you marketing communications about Frank Casino's promotions, bonuses, and new games that may interest you. You can opt out of these communications at any time.
• Security Purposes: To protect our systems, detect security breaches, and maintain the integrity of our platform.
• Personalization: To tailor your experience on Frank Casino, such as displaying relevant content or offers.

Frank Casino processes your personal data based on several legal grounds, as permitted by data protection laws:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide you with our gaming services and fulfill our terms and conditions.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Frank Casino is subject, such as anti-money laundering regulations, responsible gaming requirements, and tax laws.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided these do not override your fundamental rights and freedoms. Our legitimate interests include preventing fraud, enhancing security, improving our services, and marketing our products (where consent is not required).
• Consent: Where required, we will obtain your explicit consent for specific processing activities, such as sending direct marketing communications. You can withdraw your consent at any time.

Frank Casino may share your personal information with third parties in specific circumstances and always with appropriate safeguards:

• Service Providers: We work with trusted third-party service providers who assist us in operating our website, processing payments, conducting identity verification, and providing customer support. These providers are contractually bound to protect your data and only use it for the purposes specified by Frank Casino.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government bodies, regulatory authorities, or law enforcement agencies when legally required to do so, or when we believe such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.
• Payment Processors: Your financial information is shared with secure payment processors to facilitate deposits and withdrawals.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share information with specialized agencies.
• Group Companies: Your data may be shared within our corporate group for internal administrative purposes, service improvement, and compliance.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change.

We do not sell your personal data to third parties for their independent marketing purposes.

Frank Casino takes the security of your personal information seriously. We implement robust technical and organizational measures to protect your data from unauthorized access, accidental loss, destruction, or alteration. These measures include:

• Encryption: We use industry-standard encryption technologies, such as SSL (Secure Socket Layer), to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it to perform their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and security best practices.

While we protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.

As a user of Frank Casino, you have several rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that Frank Casino correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain situations, such as when you dispute the accuracy of the data.
• Right to Data Portability: You can receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You can object to the processing of your personal data where we are relying on legitimate interests as our legal basis, or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you can withdraw that consent at any time.
• Right to Lodge a Complaint: You can lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our customer support team using the details provided in the "Contact Us" section.

Frank Casino uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like secure login and transaction processing.
• Performance Cookies: These collect anonymous information about how visitors use our website, helping us improve its performance and user experience.
• Functionality Cookies: These remember your preferences and choices, such as language settings, to provide a more personalized experience.
• Marketing/Advertising Cookies: These are used to deliver relevant advertisements to you and measure the effectiveness of our marketing campaigns.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the Frank Casino website.

Frank Casino retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods vary depending on the type of data and the legal obligations we are subject to.

For example, we are legally required to retain certain transaction records and customer identification data for a minimum period after your account closure, in accordance with anti-money laundering and responsible gaming regulations. When your data is no longer required, we will securely delete or anonymize it.

Frank Casino operates globally, so your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA). When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your privacy rights.

These safeguards may include relying on adequacy decisions by the European Commission, using Standard Contractual Clauses approved by the European Commission, or ensuring that the recipient organization has implemented Binding Corporate Rules. By using Frank Casino's services, you consent to such transfers.

Frank Casino's services are not for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete that information from our records. If you believe we might have any information from or about a child, please contact us.

Frank Casino reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes signifies your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our dedicated customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on our website.

We address your inquiries promptly and transparently.