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We are always happy to hear from our readers and partners. Whether you have feedback on our reviews, a suggestion for a new brand to cover, or a business inquiry, the Frank Casino team is here to listen. We provide accurate, helpful, independent reviews of online gambling brands, and your input helps us maintain our high standards. Please read through the sections below to direct your query to the right place, allowing us to assist you efficiently.

Frank Casino is an independent affiliate and review website. We are NOT an online casino, sportsbook, or any form of gambling operator. Our primary function is to provide comprehensive, unbiased reviews and comparisons of various online gambling platforms. We do not host games, process financial transactions, or manage player accounts. Our mission is to guide you in making informed decisions about where to play by offering detailed insights into different operators' offerings, bonuses, and terms.

We do not have access to any player databases, account information, or transaction records belonging to the casinos or sportsbooks we review. We operate independently and are not affiliated with any single operator beyond standard affiliate marketing partnerships that allow us to continue providing our free content.

The Frank Casino team assists with inquiries directly related to our website's content and operations. Here are some examples of what we can help you with:

• Feedback on our reviews: If you believe a review is inaccurate, outdated, or if you have had a different experience with a brand we've covered, please let us know. We value constructive criticism.
• Suggestions for new content: Have you discovered a new online casino or sportsbook that you think we should review? We are always looking to expand our coverage.
• Partnership and advertising inquiries: If you are interested in collaborating with Frank Casino or discussing advertising opportunities on our platform, please reach out.
• Technical issues with our website: Encountering a broken link, a display error, or any other technical problem on the Frank Casino website? Your reports help us improve user experience.
• General questions about online gambling (non-account specific): We can offer general advice or clarify concepts related to online gambling, but please remember we cannot provide specific legal or financial advice.

As an independent review site, there are many areas where we cannot provide assistance. Understand these limitations to avoid delays in resolving your issue. We cannot provide support for any issues related to your personal accounts with online casinos or sportsbooks.

• Player account access: We cannot help you log in, recover passwords, or access your account with any online gambling operator.
• Deposit and withdrawal problems: We do not handle any financial transactions. Issues with deposits, withdrawals, bonus wagering, or payment methods must be directed to the specific casino or sportsbook.
• Account verification (KYC) issues: We have no involvement in the Know Your Customer (KYC) process of any operator.
• Bonus disputes: We cannot intervene in disputes over bonuses, free spins, or promotional offers.
• Gameplay issues: Problems with specific games, software glitches, or unfair play should be reported directly to the operator.
• Complaints against operators: While we appreciate feedback on operators, we cannot act as an intermediary or ombudsman for complaints. You should contact the operator's support or their licensing authority directly.
• Live chat or phone support for operators: We do not offer live chat or phone support for any online casino or sportsbook.

For any matters concerning your personal player account, including deposits, withdrawals, bonus claims, account verification (KYC documents), responsible gambling tools set on your account, technical issues with games, or any other account-specific query, you must contact the customer support of the specific online casino or sportsbook where you hold the account. Every reputable online gambling operator provides dedicated support channels, typically including live chat, email, and sometimes phone support. Frank Casino cannot access your account details, process transactions, or resolve disputes on your behalf with any operator.

For all legal inquiries pertaining to Frank Casino, including contractual matters, regulatory compliance, or any other legal concerns related to our operations as an independent review website, please use the dedicated email address provided below. We take legal compliance seriously and address all legitimate legal questions promptly. Please ensure your inquiry is clear and provides all necessary context for us to respond effectively.

Email: [email protected]

Frank Casino respects the intellectual property rights of others. If you believe that any content published on our website infringes upon your copyright, or if you have a Digital Millennium Copyright Act (DMCA) takedown request, please send a detailed notification to our designated copyright agent. Your notice should include:

• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
• Information reasonably sufficient to permit us to contact you, such as an an address, telephone number, and, if available, an email address.
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Email: [email protected]

Frank Casino promotes responsible gambling. While we do not operate any gambling services, we advocate for safe play and provide information on responsible gambling practices. If you or someone you know is struggling with gambling addiction, please seek help immediately. We recommend contacting professional organizations dedicated to supporting individuals with gambling problems. These organizations offer confidential advice, support, and resources to help manage and overcome gambling-related issues. Many countries have national helplines and websites available; please search for "responsible gambling support" in your region to find appropriate assistance.

We respond to all legitimate inquiries submitted to Frank Casino as quickly as possible. Our typical response time for general feedback and website-related queries is within 2-3 business days. For more complex legal inquiries or DMCA requests, it may take a little longer as we ensure thorough investigation and appropriate action. We appreciate your patience and understanding. Inquiries directed to us that should have gone to an online casino operator will not receive a response from us, as we are unable to assist with those matters.