Privacy Policy

Welcome to Frank Casino. This Privacy Policy outlines how Frank Casino collects, uses, processes, and protects your personal information when you use our website and services. We protect your privacy and ensure transparency in our data practices. By accessing or using Frank Casino, you agree to the terms of this Privacy Policy. Please read it carefully to understand our views and practices regarding your personal data and how we will treat it.

Frank Casino operates under a valid gambling licence, issued by our licensing authority. We adhere to all applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR), to handle your personal data responsibly and securely.

We collect various types of information to provide and improve our services:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, address, email address, phone number, and identification documents (e.g., passport, driving licence) which you provide during registration and account verification.
• Financial Information: Details related to your payment methods, such as bank account numbers, credit/debit card numbers, and transaction history. We do not store full credit card details.
• Usage Data: Information about how you use Frank Casino, including your betting patterns, game play, login times, pages viewed, and other activity on our platform.
• Technical Data: This comprises your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access Frank Casino.
• Communication Data: Records of your correspondence with us, including emails, chat transcripts, and any feedback you provide.
• Publicly Available Information: In some cases, we may collect information about you from publicly accessible sources to verify your identity or for fraud prevention.

Frank Casino uses the collected information for several essential purposes, all aimed at providing a secure, enjoyable, and compliant gaming experience:

• Account Management: To set up and manage your Frank Casino account, verify your identity, and process your deposits and withdrawals.
• Service Provision: To operate our games, provide customer support, and deliver the services you request.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal actions, ensuring the integrity of our platform. This maintains a safe environment at Frank Casino.
• Legal and Regulatory Compliance: To comply with our legal obligations, including age verification, responsible gambling checks, and reporting to regulatory authorities.
• Personalisation: To tailor our services and content to your preferences, including personalised promotions and game recommendations.
• Communication: To send you important updates, service announcements, and, if you have opted in, marketing communications about Frank Casino's products and promotions.
• Service Improvement: To analyse user behaviour, troubleshoot technical issues, and improve the functionality and user experience of our website and services.

We process your personal data based on several legal grounds, as permitted by GDPR:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing our gaming services and managing your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Frank Casino is subject, such as anti-money laundering (AML) regulations and responsible gambling requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests, or those of a third party, provided your fundamental rights and freedoms do not override those interests. This includes fraud prevention, network and information security, and improving our services.
• Consent: In certain situations, we may ask for your explicit consent to process your data for specific purposes, such as sending you marketing communications. You have the right to withdraw your consent at any time.

Frank Casino may share your personal information with third parties under specific circumstances, always ensuring appropriate safeguards are in place:

• Service Providers: We work with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, marketing agencies, and identity verification services. These providers are contractually bound to protect your data and only use it for the purposes specified by us.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government bodies, regulators, or law enforcement agencies when required by law, to comply with legal processes, or to protect our rights, property, or safety, or the safety of others.
• Affiliates and Business Partners: In some cases, we may share data with our affiliated companies or business partners for purposes consistent with this Privacy Policy, such as cross-promotion or joint ventures.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.

We will never sell your personal data to third parties for their independent marketing purposes.

Frank Casino protects your personal data. We implement robust technical and organisational security measures to prevent unauthorised access, disclosure, alteration, or destruction of your information. These measures include:

• Encryption: We use SSL (Secure Socket Layer) encryption technology to protect your data during transmission over the internet.
• Access Controls: Access to your personal data is restricted to authorised employees and service providers who need it to perform their duties.
• Regular Audits: We conduct regular security assessments and audits to identify and address potential vulnerabilities.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised external access.

While we protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security. We encourage you to also take steps to protect your account, such as using strong, unique passwords.

Under data protection laws, you have several rights regarding your personal data. Frank Casino respects these rights and provides mechanisms for you to exercise them:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ('Right to be Forgotten'): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data where we are relying on legitimate interests as the legal basis for processing.
• Rights in relation to automated decision making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our support team using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

Frank Casino uses cookies and similar tracking technologies to enhance your experience, analyse website traffic, and for marketing purposes. Cookies are small text files placed on your device by websites that you visit.

• Essential Cookies: These are necessary for the operation of our website, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: These help us understand how visitors interact with Frank Casino by collecting information anonymously, which allows us to improve the website's performance.
• Functionality Cookies: These remember your preferences, such as language or region, to provide a more personalised experience.
• Targeting/Advertising Cookies: These are used to deliver relevant advertisements to you and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of Frank Casino.

Frank Casino retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means we will retain your data for the duration of your active account with us and for a statutory period thereafter as required by gambling regulations and anti-money laundering laws.

When your data is no longer required, we will securely delete or anonymise it. In some cases, we may retain data for a longer period if there is an ongoing legal dispute or if required by a specific regulatory directive.

As Frank Casino may operate internationally, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA). When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your privacy rights and ensure your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. This may include using standard contractual clauses approved by the European Commission or relying on the recipient's adherence to an approved code of conduct or certification mechanism.

Frank Casino is strictly for individuals who are at least 18 years old, or the legal age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal information from individuals under this age. If we become aware that we have inadvertently collected personal data from a minor, we will delete that information as quickly as possible. If you believe we might have any information from or about a child, please contact us immediately.

Frank Casino reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Frank Casino after any changes signifies your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our dedicated support team:

• Email: [email protected]
• Live Chat: Available 24/7 on our website.

You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been infringed.